FAQ

How many gallons of water are in my pool?

It is essential to know the volume of water in your pool in order to properly add chemicals and determine proper water circulation time. To find the volume of a pool you must calculate the surface area of the pool, multiply by the average depth of the pool and multiply by 7.5. For example, for a rectangular pool with a width of 20 ft and length of 40 ft and an average depth of six feet, the volume would be 20 x 40 x 6 x 7.5 = 36,000 gallons. Gallons = Surface Area x Average Depth x 7.5.


There is foam in my spa what should I do?

Foaming is usually the result of built up organic waste, suntan lotions, deodorants, cosmetics and low calcium. There are de-foaming products which can help reduce the visual effect of the foam. However, the best and most effective solution to foaming is to drain and refill the spa with clean water.


How can I fix my algae problem?

Algae are the most common problem a pool owner will face. There are several thousand species of algae and most thrive in areas where there is plenty of light and warm temperatures. Depending on how severe your algae problem, you could get rid of it by super chlorinating your pool and adding an algaecide product to the water. If you cannot see the bottom of the pool because of an algae infestation, it is often easier and less expensive to completely drain and chlorine wash the pool to get rid of the algae.


Why is there scale on my tile and how do I get rid of it?

Scale is a crusty white deposit that results from improper water chemistry. Scale is usually caused by high pH and alkalinity with high levels of calcium hardness. The best way to get rid of scale on pool tile is low pH tile cleaners. Depending on the severity of the scale, it may be necessary to perform an acid wash to remove it from the pool wall surfaces. Always maintain proper water chemistry to help prevent scale build up.


How often should I change the water in my pool?

As a rule of thumb, it is recommended that your pool water be replaced every 4 to 5 years. Better yet, the pool’s Total Dissolved Solids (TDS) should be tested and the water replaced when the TDS readings are 1,500 ppm over start-up.


What should I do if my pool pump won’t start?

There are several reasons why a pool pump won’t start. You should begin by checking the voltage to the motor and ensure that it is adequate. Power, breakers and switches must be checked to make sure they are on and functioning. The pump should also be checked for obstructions within the motor or a clogged fan. Please note that all repairs and inspections should only be performed by a trained and certified technician to avoid risk of injury.


What should I do if my heater won’t ignite?

If the heater will not ignite, you must first make sure the system is on. Check for proper water flow and temperature settings. Make sure the gas valve is in the on position and that the pilot is lit. If you hear “clicking or “sparking” but the heater will not ignite, you should contact a qualified technician. Please note that all repairs and inspections should be performed by a trained and qualified technician to avoid risk of injury.


Why is my pool water not clean or cloudy?

The most common reasons for cloudy water are improper water chemistry, pool filtration and insufficient water circulation. In some cases, the early stages of algae growth can also lead to cloudy water. To get rid of cloudy water you must first make sure the filtration system is working properly. Clean and inspect your filter if necessary. You will also need to ensure proper water chemistry, including disinfectant levels. Increasing your filtration time should clear up the cloudy water. If you are unable to correct the cloudy water you should contact a trained and qualified professional.


How much salt does my pool need?

It is normal for a typical sized pool (15,000 to 20,000 gallons) to use 200 – 300 lbs of salt per year under normal operating conditions. Please note that rain and overfilling the pool can cause the salt to literally run down the drain.


How often should I clean my chlorinator cell?

Typically a salt chlorinator cell should be cleaned 3 to 4 times a year to ensure proper chlorination and to avoid excess wear and damage due to calcium build up. Cleaning of the cell should be performed by a trained and qualified professional to avoid damage to the cell and reduce the risk of personal injury.


How long should my pump run each day?

For a commercial swimming pool, the pump should stay on while the pool is open or until you achieve four complete turnovers for the water. In a residential setting, we recommend that you run your pump long enough to achieve at least one complete turnover of the pool water a day. This is typically achieved in about 4 to 6 hours of pump operation.


What size of filter does my pool need?

There are many factors which go into determining the correct size of filter for you swimming pool. You must first determine your desired turnover rate and pool volume in gallons. Using this information, we can determine the Flow Rate using the following formula; Flow Rate = Pool Volume / Turnover Rate / 60min/hour after determining your Flow Rate we can use the following equation to determine Filter Area (Filter Size) Filter Area = Flow Rate / Filter Media Rate.

Let’s create an example. You have determined that the total pool volume is 25,000 gallons and your desired turnover rate is 4 hours. We must determine Flow Rate as follows; 25,000 gallons/ 4 hours / 60mins/hour = 104 gpm. We will now assume that you are planning to install a DE filter and we will use 2.0 gpm/ft^2 as the Filter Media Rate. Filter Area = 104 gpm / 2gpm/ft^2= 52 ft^2. Therefore, you would need to install a 60sqft filter (round 52sqft up to next filter size) to properly circulate and filter the pool water


What size of heater is best for my pool?

Choosing the right size of heater is important to ensure your pool or spa is being properly and efficiently heated. First you must determine the total number of gallons in your pool, next you must determine the average temperature rise you want. For example, you have determined your spa’s volume to be 1,400 Gallons and that on average the temperature will need to be raised 40F to bring it to the desired temperature. You will need to use the following formula BTU’s = Gallons x 8.33 x F Temp. Rise. Using our example we would get 1,400 x 8.33 x 40 = 466,480 BTU’s. If your spa’s is similar to the previous example you should obtain a 400,000 BTU heater of larger to ensure fast and efficient heating


How much more energy efficient are variable speed pumps?

Well that depends; there are several different models on the market each of which has a different efficiency rating. Your most basic variable speed pumps can save you up to 30% on your energy bills monthly which can add up to hundreds over just one or two years. The most efficient models on the market today use only 1/10th the energy of single speed pumps, saving you 90% or more on your monthly energy bill. Installing a vary speed pump will help you save money and the environment.


What are the advantages of installing a salt system?

Salt systems or salt chlorination has many advantages. In a salt system chlorine for your pool is created from ordinary table salt with the use of an electrolytic cell. Because the system is constantly producing chlorine you always have a steady level of available chlorine to disinfect your pool. The result of this steady level of chlorine is amazingly clear, clean and soft water. You will not have to worry about beached toys or clothes and you can say good bye to red irritated eyes and skin


What are the advantages of installing LED lights?

LED lights are the newest most efficient way to light your swimming pool or spa. The LED lights use only 1/4th the energy that conventional pool lights consume. The LED’s will also produce a clearer, brighter more natural light. Some LED lights have built in color changing lights which can illuminate the pool and provide unparalleled beauty.


What is a Safety Vacuum Release System?

A Safety Vacuum Release System or SVRS is a safety device used to protect against the dangers of suction entrapment in swimming pools or spas. A pool filtration system can pull in hair or entrap a human body with up to 500lbs of force creating a substantial risk of drowning. A Safety Vacuum Release System is designed to prevent such entrapment. In the even that a swimmer became entrapment in a pool system equipped with a SVRS the SVRS system will sense the blockage and shut-off the pump breaking the suction and releasing the entrapped swimmer. To put it simple a Safety Vacuum Release System can be a life saver and is a great way to protect your friends and family against the dangers of entrapment and drowning.


How do I prepare my pool for a hurricane?

Before the Storm

  • 1. Do not empty your pool or lower the water level. It is not necessary to drain water from your swimming pool.
  • 2. Let the pool overflow; high water levels in your pool will protect your tile and marble finish from flying debris. Runoff will be the same as a street, tennis court, or saturated ground.
  • 3. Turn off all electrical power to your pool equipment at the breaker. This includes pump, lighting, chlorinators, etc.
  • 4. Remove all loose items from the swimming pool area. All patio furniture, pool toys, pool maintenance equipment should be safe and secured. Do not throw patio furniture into the pool; doing so could cause damage to your swimming pool finish.
  • 5. Super chlorinate your pool. This will help prevent algae from forming and the pool water could be used for washing or flushing toilets if municipal supplies should fail.
  • 6. Remove and store removable child safety fencing. Remember to install the deck caps.

 

After the Storm

  • 1. Replace your child safety fencing. Store the deck caps for future use.
  • 2. Do not empty your pool. Even if your pool is full of debris, high ground water levels after the storm could cause some structural damage – wait until water levels fall back to normal.
  • 3. Super chlorinate your swimming pool. Remove as much debris as possible.
  • 4. Check pool system with electricity off for signs of damage. Look for signs of water intrusion or broken pipes, cracks in filter, etc. If you have any doubt please call us before turning on power.
  • 5. Be aware! Some chlorine feeders need special restart care. Aqua King Pool Service will respond as soon as possible to assist after the storm.